Voice over Internet Protocol technology is the recent advancement in the fields of communication. Voice over Internet Protocol without any doubt has started to take over the conventional means of communication, i.e. traditional telephone services. VoIP has entirely revolutionized the existing communication infrastructure. Voice over Internet Protocol offers numerous advantages over conventional public switch networks and Private Branch Exchange systems. The corporate sector of the economy sees the introduction of VoIP Services as light at the end of the tunnel. Instead of organizations, approaching various telecom companies for their communication solutions but now they can get all there communication solutions under one roof.
Besides the corporate sector getting all its solutions through one service, one of the biggest advantages of Voice over Internet Protocol services is its cost effectiveness. VoIP helps you make savings up to 50% per call; therefore, your annual communication expenditure can decline by 50% to 60%.
Besides, VoIP is providing a medium of communication to the corporate sector. In addition to it, VoIP services also offer a variety of features and services that enhance the productivity of the business. VoIP Services help businesses interlink their worldwide branches to one network without any substantial additional costs. This enhances coordination between the different branches and departments of the business.
Aforementioned services are not provided by regular telecom companies, however, even the ones that do provide such facilities. they do it at a very high cost. Furthermore, to enhance coordination, efficiency and productivity of individuals, VoIP services offer mobility to its users. Employees on the field or out of country can stay in touch with their colleagues or clients. VoIP services can be utilized anywhere in the world, where you have internet access. With VoIP you can make and receive calls without any roaming charges. VoIP offers complete control of your voice mail services; voice mail is delivered directly to your email account, which can be accessed from anywhere.
Voice over Internet Protocol offers a feature widely known as DID. This allows you to receive calls from your clients worldwide on a number, which is not even based in the particular geographical location. For instance, if you are based in U.S.A and if a client calls you from U.K, he will dial a U.K number but the call will be received in U.S.A. This helps in improving communication between clients who are located around the globe.
There are various VoIP service providers available in the market today, therefore, you can compare them on the basis of the quality of the service that is offered by them. Quality of service provided by the VoIP service provider can be based on 2 factors. Firstly, you should opt for a VoIP Provider that has multiple switches and Point of Presence, the more the switches and Point of Presence the quicker and reliable routing of calls will be. Secondly, you should compare ACD, ASR and PDD ratios. ACR of 4-5 minutes is preferred, ASR should be around 40%-50% anything above that is excellent and PDD should not be more than 4-5 seconds. The lower the PDD the better it is.
Considering the aforementioned benefits of VoIP, it is imperative that you consider switching to VoIP network if you already have not given it a thought. Surely the advantages of VoIP and minimal cost of installing the service ought to be enough to make you switch from PSTN to VoIP.