Ensuring security of the internet phone service

by Jenny on September 30, 2011

It is very easy to say that just subscribe to any internet phone service, however, in reality there are a lot of things to look at before selecting a VoIP service. One of the extremely important traits of a good VoIP provider is the security that it offers to its phone users. Many of the leading VoIP companies offer you a lot of features but when it comes to security, they just do not deliver even the bare minimum requirements of a security phone. Here is a list of things that you need to look at in order to improve the security of your phone.

Firewalls

Firewalls are special purpose pieces of software that are installed to ensure that no unauthorized access is permitted to your phone. Like any other device, internet phone uses internet for communication and it is very important to define the authorization settings in order to fully secure your phone system. Firewall allows you to finely choose just the right phone settings in order to ensure that your independence in terms of making phone calls isn’t hurt and still your phone is secure according to your own needs. Most of the good VoIP providers offer the firewall settings at the phone user end so the subscriber can adjust settings according to his own specific requirements.

Firmware updates

Firmware is the software which runs your phone. When your firmware gets old, it is time to update it, and you should keep doing that on regular basis. When the firmware gets older, hackers tend to find security loopholes and penetrate through them. Most of the internet phone service providers keep on updating their phone service with newer firmware updates to ensure that no such mishap takes place at all. Therefore, always ensure that your phone has the most update version of firmware available.

Encryption

When we use our internet phone, our VoIP providers always encrypt all the voice data that is sent through the internet to the phone user at the other end. However, there is a difference between the types of technologies used in encryption. If your internet phone service uses an inferior technology for encrypting the voice calls, then the phone call quality will be seriously compromised. Not all encrypting technologies are harmless to the voice quality. There needs to be a fine balance between the security of phone calls and the voice quality delivered to the end phone user.

Personal information safety

In the recent attacks on the different bigger services of different kind, many of the important contacts of customers have been lost. This is a terrible thing to happen on the part of the service provider. Prudent VoIP providers ensure that all personal information of the customers is stored at a much safer location, so no hacker has access to them in case of a security breach. Do ask your VoIP provider measures which would help protect your personal information in case of such a kind of eventuality.

It is important to seek information on the level of security that your VoIP phone service is able and willing to offer. Only this way you will be able to have a more secure internet phone service.

  • Allan Douglas

    I would say security responsibility does not lies on the user shoulders only. He must keep his password safe and system free of viruses but at the end of the day, he can’t keep the VoIP server secure as the server is used by many around the globe. User would not be able to do anything if your server is not secure. 

  • Jimmy Anderson

    Douglas is right. The user alone can not secure the whole system. All he can do is install an antivirus software on his computer. On ATA, he can’t install even an antivirus. On the other hand, many VoIp service providers have become totally irrelevant to the security of their system. 

  • Pierce Phoenix

    Yes security is no more a priority issue for most of the VoIP service providers. Many claim to be secure just because their system has never been attemped by the hackers. They will definitely be exposed at first attempt of the hackers. Still most of these providers are spending most of the money on their advertisment campaigns. 

  • Presley Joyce

    It is true. Most of the providers are focusing more on their advertising campaigns. They are spending huge amounts of money to advertise their products. However, very few of them have ever thought about the security of their client’s calls. A few very popular names in VoIP industry are also following the same pattern.

  • ElainaKatherine

    I don’t think this strategy works for a long period of time. You can get a quick in flow of money for a short period of time but at the end of the day, people realize what you are doing. Definitely, that poor strategy gets them down in a very short time and they are close within months. 

  • http://www.ringcentral.com/voip-services/index.html voip provider

    The security of the internet phone relies on the phone service providers and the mobile phone itself, we can’t ignore the power of the hackers for they had the power to hack everyone’s phones but with the security features intact then we will be safe. :)

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  • Rozenfeld

    One noteworthy issue that this article does not cover is the security of the user interface (UI). Often times in spite of service providers efforts, operators of business VoIP or hosted pbx services will use low strength passwords. Because UI is typically exposed to the Internet (for obvious reasons), it often becomes an easy target.

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